Privacy Policy – shivansh consultants

Welcome to Shivansh Consultants. We are committed to protecting and respecting your privacy. This Privacy Policy describes our policies and procedures on the collection, use, disclosure, and transfer of your information when you use our services, website, or any associated applications (collectively referred to as the “Service”).

This Privacy Policy forms part of our Terms of Use. By using our Service, you agree to the collection, storage, and use of the personal data you provide in accordance with this Privacy Policy.

1. Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with Shivansh Consultants.
Company (referred to as “Shivansh Consultants”, “We”, “Us”, or “Our”) refers to Shivansh Consultants, registered and operating in India.
Personal Data means any information that relates to an identified or identifiable individual.
Service refers to our website, software applications, and all consulting services provided by Shivansh Consultants.
Service Provider means any third-party company or individual employed by us to facilitate or assist in the delivery of our Service.
Usage Data refers to data collected automatically, generated by the use of the Service or from the Service infrastructure itself.
You means the individual accessing or using our Service, or the legal entity on whose behalf such individual is acting.

2. Information We Collect

2.1 Personal Data

To avail of our Services, you may be required to provide certain personally identifiable information, which may include but is not limited to:

Full name, email address, and phone number
Date of birth, age, and gender
Residential or business address, city, state, and PIN code
Identity documents (e.g., Passport, Aadhaar, PAN card)
Business registration details and company information (for corporate clients)
Occupation and professional background
Travel details (travel dates, destination, purpose of travel) where applicable
Any other information voluntarily provided during engagement with our Services

You have the option not to provide certain data. However, failure to do so may limit our ability to provide some or all of our Services. We will notify you where such information is mandatory.

2.2 Usage Data

We automatically collect Usage Data when you use our Service. This may include your device’s IP address, browser type and version, pages visited, time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.

2.3 Information from Communications

When you contact us via email, phone, or any other channel, we may retain records of that communication to improve our Services and respond to your queries effectively.

3. How We Use Your Information

Shivansh Consultants may use the information collected for the following purposes:

To provide, operate, and maintain our Services and monitor usage
To manage your account and grant access to Service functionalities
To process your requests, enquiries, and transactions
To communicate with you via email, SMS, calls, or push notifications about updates, service-related information, and security alerts
To provide you with relevant news, offers, and information about our services that may interest you (you may opt out at any time)
For internal data analysis, identifying usage trends, and improving our Service offerings
To comply with applicable legal obligations and enforce our Terms
For business continuity purposes including mergers, restructuring, or asset transfers

4. Sharing of Information

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

With Service Providers engaged to support our operations, under confidentiality obligations
With our group companies, affiliates, or officers for internal processing purposes
With government or regulatory authorities when required by law, court order, or legal proceedings
With professional advisors (lawyers, auditors) bound by professional confidentiality
In connection with any business transaction (merger, acquisition, restructuring), where user data may be among the assets transferred
With your explicit prior consent for any other purpose not mentioned here

We ensure that all third parties who receive your data are bound by appropriate confidentiality and security obligations consistent with this Privacy Policy.

5. Accessing and Updating Your Information

You may request access to, correction of, or deletion of your personal data at any time by writing to us at the contact details provided below. We will make good-faith efforts to process such requests within a reasonable time, subject to legal retention requirements.

To cancel your registration or withdraw consent for data processing, please email us at the address below. We will endeavour to act on your request within 24 hours of receipt.

6. Retention of Information

We retain your Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Personal Data shall generally be retained for a period of 180 days following cancellation or withdrawal of your account or engagement, unless a longer period is required by law.

Usage Data is generally retained for a shorter period, except where required for security, functionality improvements, or legal compliance.

7. Transfer of Your Personal Data

Your information may be transferred to and stored on servers located outside your state or country. By using our Services and agreeing to this Privacy Policy, you consent to such transfer. We ensure that adequate safeguards are in place to protect your data in accordance with this Policy.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our systems are protected by firewalls, password controls, and encryption where applicable.

While we employ industry-standard security practices, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of data transmitted to us.

9. Third-Party Links and Analytics

Our Service may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their respective policies.

We may use third-party analytics tools (such as Google Analytics) to monitor and analyse usage of our Service. These providers may collect and use your data in accordance with their own privacy policies.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where significant, communicated by email or prominent notice on our Service. Your continued use of the Service after such notice constitutes acceptance of the updated Policy.

We encourage you to review this Policy periodically.

11. Grievance Redressal

If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal data, please contact our Grievance Officer:

Shivansh Consultants

Email: contact@shivanshconsultants.com

Support: contact@shivanshconsultants.com

Website: www.shivanshconsultants.com

Address: F-909, PNTC, Times Of India Press Rd, Satellite, Ahmedabad, Gujarat 380015

In terms of applicable Indian law and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer shall resolve complaints within 15 days of receipt. Any person aggrieved by the decision of the Grievance Officer may prefer an appeal to the Grievance Appellate Committee within 30 days from the date of the Grievance Officer’s communication.